Welcome to the AI Center of Excellence (AI CoE) at Imdaad — a groundbreaking initiative leading the next evolution in facility management, service innovation, and operational excellence. As one of the first facility management groups globally to establish a dedicated AI CoE, Imdaad is setting a new industry standard. This visionary center integrates Artificial Intelligence (AI) and Generative AI across all departments and subsidiaries — from operations and HR to finance, procurement, and customer service. We’re not just using AI — we’re building the architecture for it.
across systems like ERP, CRM, SharePoint, and OneDrive
to help employees, departments, and customers
for better decision-making
to boost efficiency and reduce cost
through human-in-the-loop models
powered by our “Digital Brain”
| Center | What It Does |
|---|---|
| 1. AI Knowledge Base | Organizes and connects data from across the business — structured, unstructured, and media |
| 2. Data Science & Analytics | Builds dashboards, KPIs, and insights for operational excellence |
| 3. Digital Brain | Our Generative AI engine, powered by LLMs like OpenAI, Oracle, and custom models |
| 4. User Experience Center | Designs personalized experiences for employees and customers |
| 5. Human-in-the-Loop (HITL) | Combines human expertise with AI to ensure accountability and ethical decision-making |
| 6. AI Assistant Agents | Delivers AI chatbots and digital assistants across platforms like WhatsApp or Teams |
| 7. AI Services | Creates practical tools, reports, and applications for every team |
Works with OpenAI, Oracle, or any other LLM — no vendor lock-in
Built to grow with Imdaad’s future and technological advances
Custom dashboards, assistants, and tools for each department
Focuses on people, not just technology — intuitive, ethical, and secure
Connects directly to Oracle Fusion, Power BI, and other business systems
At the core of the AI CoE is Imdaad’s Digital Brain — a modular engine that understands, analyzes, and generates smart insights across the business. It supports:
Smart decision-making
Personalized assistance
Cross-department collaboration
Workflow automation
Advanced analytics
Whether it’s helping the CEO with performance dashboards or guiding a field technician through an automated checklist, the Digital Brain powers it all.
This isn’t just about technology — it’s about innovation with purpose. The AI Center of Excellence helps Imdaad:
Enhance sustainability and energy efficiency
Improve service delivery and customer satisfaction
Empower employees with smarter tools
Set a new standard for ethical, human-centric AI
By combining human intelligence with artificial intelligence, we are reimagining facility management for the future.
Imdaad’s AI Center of Excellence is already delivering real results — and we’re just getting started. From predictive maintenance to customer engagement, our AI-powered ecosystem is ready to grow with our clients, teams, and partners. Want to know more? Let’s connect and explore how AI can transform your operations.
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Technology and Innovation
Discover how our services can enhance your facilities management and sustainability efforts. We operate in an industry built on trust. This can only be achieved through communication and experienced support.
