Mahmood Rasheed is the Chief Operating Officer at Imdaad and was the Executive Director of Imdaad’s Operations. Rasheed has a comprehensive experience on EHS procedures that he attained while working at Dubai World since 1996, in the Regulatory Authority, handling diverse environmental issues of the Ports, Free Zone and Nakheel Projects.

Rasheed received his degree in Environmental Science from a prestigious University in the United States of America and completed his Business Management Degree (MBA) from the U.K., and during his tenure with Dubai World, he acquired an International Diploma in Safety Management.

He is a certified Lead Auditor-Environment system for ISO 14001 from Lloyds and he also completed the Dubai Leadership program with Wharton University of Pennsylvania (USA).

Saeed Ahmed brings over two decades of Facilities Management expertise to his role as Chief Support Officer at Imdaad Group, where he leads the organization’s support functions, including Strategy & Performance, Mergers & Acquisitions, New Market Entry, Health & Safety, Quality, Innovation & COE, Sustainability, and Supply Chain. Since joining Imdaad in 2021, Saeed has demonstrated exceptional strategic leadership, spearheading initiatives that have enhanced operational excellence and driven the company’s regional expansion and long-term growth. His pivotal role reflects the alignment of the company’s support framework with its ambitious business goals and vision for the future.

Saeed is a proven board-level company director with an outstanding track record in the Facilities Management industry. He has worked with leading FM providers across the UK and the Middle East, managing operations in the UAE, Qatar, KSA, and Oman. Originally a Supply Chain specialist, Saeed successfully completed Executive Development Programs with his previous employers and has held leadership roles across various FM business departments, including operations, business development, change management, commercial, marketing, and business improvement. This diverse experience has established him as a respected Facilities Management expert capable of influencing all aspects of a business.

In his role as Chief Support Officer, Saeed collaborates closely with Imdaad’s Business Units and support functions to ensure a cohesive strategic vision aligned with the Group Business Plan and shareholder aspirations. He continues to guide the development and implementation of Excellence Plans, enabling the organization to achieve its strategic targets. He also monitors the performance of all business units and support functions using Balanced Scorecards and performance management tools.

Saeed leads Imdaad’s initiatives for inorganic growth, including market expansion, the introduction of new service offerings, and mergers and acquisitions (M&A). His strategic foresight and leadership have been instrumental in driving Imdaad’s growth and maintaining its position as a leader in the FM sector.

Extremely commercially aware with a sharp analytical mind, Saeed has extensive experience managing large, complex projects and teams. His meticulous attention to detail and ability to identify and mitigate risks ensure efficient and effective delivery across all his responsibilities.
Saeed holds a B.Sc. in Forensic and Analytical Chemistry from the University of Strathclyde in the UK and has spent the last 27 years building an exemplary career in Facilities Management. His previous employers include Balfour Beatty and Carillion in the UK, as well as Emrill, Interserve, and Khidmah in the Middle East.

With 17 years of experience in the facilities management industry, Rana Alqaddi leads Imdaad’s 360 Customer Engagement Department, overseeing marketing, sales, bidding, contracts management, and customer experience. In her role, she focuses on driving strategic growth, enhancing customer relationships, and ensuring alignment across all functions. Her dedication to excellence and innovation supports Imdaad’s vision for continued success and market leadership.

Prior to joining Imdaad, Rana held senior leadership roles at Concordia DMCC, AG Facilities Solutions, and Advanced Facilities Management. As Business Development & Marketing Head, she successfully managed a broad client portfolio and secured long-term contracts with key government and private sector clients across the UAE. Her deep expertise in business strategy and client relations played a pivotal role in achieving significant revenue growth and expanding market presence. Throughout her career, she has held senior leadership roles, leading teams to manage significant assets and deliver operational excellence.

Rana holds a Bachelor of Arts in English Literature from Cairo University and a Foundation Certificate in Translation and Interpreting (FCTI) from the American University in Cairo (AUC). Her educational background has complemented her professional expertise.

Riswana Gaswan serves as the Director of Legal & Board Secretary at Imdaad Group, where she oversees all legal aspects of the organization’s operations. With a robust background in law and a dedication to compliance and strategic legal planning, Riswana plays a critical role in steering the company through complex legal challenges and opportunities.

In her previous role as Head of Legal at Imdaad, Riswana demonstrated a consistent trajectory of professional growth within the organization. Prior to joining Imdaad, she accumulated substantial experience in the legal and real estate sectors, refining her expertise in corporate law, contracts, risk mitigation, mergers and acquisitions, litigation management, and governance.

Riswana’s strategic corporate advice has been instrumental in Imdaad’s successful expansion into new markets, including Oman and Egypt. She collaborates closely with the Board of Directors and executive leadership on the company’s legal strategic initiatives within the GCC region.

As a qualified lawyer admitted to the Bar Association, Riswana is also a Certified Director by Hawkamah Institute for Corporate Governance and holds a certified Board Secretary certificate from Hawkamah and the Dubai Financial Market (DFM). Her professional qualifications include specializations in Commercial Law, Governance, Risk, and Compliance from George Washington University (GWU), and certification in Mergers & Acquisitions. Riswana remains committed to staying current with legal developments that impact Imdaad Group’s industry.

Beyond her professional commitments, Riswana is a dedicated mother of two, a wife, and a daughter. She is an avid reader and volunteer and has been actively involved in mentoring young legal professionals and engaging with the legal community in the United Arab Emirates since 2007.

A proven leader with an exceptional track record in the Facilities Management (FM) industry, Haitham Abdelsalam currently serves serves as Executive Director, FMS at Imdaad. Bringing a wealth of 15+ years of experience to his role, Mr. Abdelsalam is poised to steer the organization to greater heights by formulating business strategies and driving innovation to achieve tangible outcomes. At Imdaad, he works closely with its executive leadership and plays an instrumental role in making crucial decisions to solidify the company’s position as a regional powerhouse within the FM landscape.

Prior to joining Imdaad, Mr. Abdelsalam served as the Executive Vice President at Al Ghurair Facilities Solutions, where he leveraged his expertise and extensive industry knowledge to drive excellence across its business operations and managed an asset portfolio valuing AED 500 million across the UAE. Additionally, Mr. Abdelsalam has also adorned leadership positions at leading FM businesses across the region, including Idama Facility Management Solutions and Khansaheb, managing prominent assets such as Emaar Business Park, Dubai Retail Portfolio, Burj Al Arab Hotel, Al Nasr Club, Royal palaces, Dubai Parks and Resorts, Global Village, and St. Regis Resort.

Mr. Abdelsalam holds a Bachelor of Science degree in Electrical Power Engineering from Tanta University in Egypt. He is also a distinguished member of the International Facility Management Association.

Ashly Alex is the Director for Environmental Services at Imdaad LLC, and General Manager for FARZ, the Material Recovery Facility in Dubai. With more than 20 years of core expertise in the Middle East Waste Management Industry, which includes some iconic projects in the UAE, he is an advocate for an Integrated Waste Management approach with a focus on long-term viability through resource recovery and waste reduction.

As a Mechanical Engineer with a master’s degree in international business, and a member of CIWM, UK, he possesses proven track records in tailoring customized waste management plans, as well as developing city waste collection services, public health and infrastructure cleaning programs, alternate fuel from waste, and material recovery facilities. Actively involved in recycling initiatives, and environmental awareness campaigns, he promotes the implementation of best practices in the industry as he strongly believes in the key pillars of UAE’s vision for a sustainable future.